1 Our Commitment to Safe Play
bajjie was built with Bangladesh's online betting community in mind — players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of the country who enjoy cricket betting, casino games, slots, and card games as a form of entertainment. We understand that for the vast majority of our players, gambling is a fun and social leisure activity. However, we also recognise that for a small number of people, gambling can become a problem that causes genuine harm.
Our Responsible Gaming programme reflects a genuine commitment to player welfare, not merely a regulatory checkbox. We invest in technology, staff training, and player education to ensure that bajjie remains a platform where entertainment is enjoyable and where help is always within reach. Every feature of our platform — from account registration to payment processing — is designed with player safety as a foundational principle.
bajjie operates on the belief that gambling should always be: a choice made freely by an informed adult, funded with money the player can genuinely afford to lose, conducted within time limits that do not interfere with daily responsibilities, and free from pressure, coercion, or the desperate pursuit of losses. If gambling stops meeting these criteria for you, it is time to use our tools or seek support.
bajjie treats responsible gaming as an ongoing commitment, not a one-time policy document. We regularly review our tools, train our support staff in problem gambling awareness, and update our systems in line with industry best practices to protect the players who trust us with their entertainment.
2 Age Restriction Policy (18+)
Protecting underage individuals from gambling is one of bajjie's most important obligations. We enforce the 18+ rule at every stage of the player journey, from registration through to withdrawal. Our age verification process includes:
- Date of birth confirmation at the point of registration
- Verification of Bangladesh National Identity Card (NID) or passport during KYC checks
- Automatic account suspension if documents reveal the player is under 18
- Full deletion of data and reversal of any deposits if an underage account is identified
Parental Controls and Household Safety
If you share a device or household with minors, we strongly encourage you to use parental control software to restrict access to gambling websites. Log out of your bajjie account after every session and do not share your login credentials. bajjie accepts no responsibility for underage access resulting from a player's failure to secure their account credentials.
Allowing a person under the age of 18 to access a gambling account — whether deliberately or through negligence — is a serious matter. If you suspect that a minor has accessed or attempted to access a bajjie account, contact our support team at [email protected] immediately.
3 Responsible Gaming Tools
bajjie provides a range of practical tools that give you control over your gambling activity. All tools are accessible from within your account settings. Setting limits is always instant; increasing a limit requires a mandatory waiting period to prevent impulsive decisions.
Deposit Limits
Set a maximum amount you can deposit in any given day, week, or month. Limits apply immediately. Increases require a 7-day waiting period before taking effect.
Loss Limits
Cap the total amount you can lose in a defined period. Once your loss limit is reached, all betting activity is paused until the limit period resets or you contact support to review.
Session Time Limits
Receive an on-screen notification after a set amount of time has passed in a single session. Choose from 30-minute, 1-hour, 2-hour, or custom session duration alerts.
Promotion Opt-Out
Disable all promotional emails, SMS offers, and bonus pop-ups if you find them triggering. You can opt out of marketing at any time without affecting your account access.
How to Set Your Limits
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Log in to your bajjie account Visit the bajjie Login page and sign in using your registered mobile number and password.
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Navigate to Account Settings Select "My Account" from the top navigation and then choose "Responsible Gaming" from the settings menu.
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Choose the tool you want to activate Select from Deposit Limits, Loss Limits, Session Time Limits, or Promotion Opt-Out and enter your preferred parameters.
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Confirm your selection Review the limit you have set, then confirm. Decreases and new limits take effect immediately. Increases enter a 7-day review period for your protection.
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Contact support if you need help If you have difficulty setting limits or want to discuss your options, reach out to our 24/7 support team at [email protected] at any time.
4 Self-Exclusion & Account Closure
Self-exclusion is the most powerful tool available to players who feel that their gambling has become harmful or unmanageable. When you self-exclude, bajjie fully locks your account for the duration of the exclusion period, stops all promotional communications to you, and ensures you cannot open a new account during that time.
Self-Exclusion Periods
- 6 months: A minimum exclusion period suitable for players who want a significant break to reassess their relationship with gambling.
- 1 year: An extended exclusion for players who recognise a pattern of problematic behaviour and need a longer recovery period.
- 5 years: A long-term exclusion for players experiencing serious gambling-related harm.
- Permanent / Lifetime: Irreversible account closure for players who wish to stop gambling entirely. This cannot be undone.
Once self-exclusion is activated, bajjie will not reverse or reduce the exclusion period before it expires — regardless of the reason given. This protection is in place for your benefit. If you attempt to re-register during an active exclusion period, your new account will be closed and any deposits refunded.
How to Request Self-Exclusion
To activate self-exclusion, contact bajjie's support team directly at [email protected] with the subject line "Self-Exclusion Request". Include your registered mobile number and the exclusion period you wish to apply. Our team will process your request within 24 hours and send confirmation once your account has been locked.
Withdrawing Your Balance Before Exclusion
If you have a positive balance in your bajjie account, you may request a withdrawal before self-exclusion takes effect. Our support team will process your withdrawal request as a priority. Any pending bonus funds that have not met wagering requirements will be forfeited upon account closure in accordance with our Terms & Conditions.
5 Recognising Problem Gambling
Problem gambling — sometimes called gambling disorder — is a condition in which a person's gambling behaviour becomes compulsive and begins to negatively affect their personal, financial, or professional life. It is more common than many people realise, and it can affect people of any background, income level, or experience with gambling.
Understanding the warning signs is the first step toward addressing the problem. bajjie encourages all players to periodically reflect on their gambling habits and to take the self-assessment checklist in the next section seriously.
Common Warning Signs
- Gambling with money you cannot afford to lose, including money meant for rent, food, or bills
- Feeling compelled to increase bet sizes to achieve the same level of excitement
- Chasing losses — continuing to gamble after losing in an attempt to win the money back
- Lying to family members, friends, or colleagues about the time or money spent gambling
- Feeling restless, irritable, or anxious when you are not gambling
- Using gambling as a way to escape stress, anxiety, depression, or other emotional problems
- Neglecting work, study, family, or social responsibilities because of gambling
- Borrowing money, selling possessions, or taking loans to fund gambling activity
- Failed attempts to cut back or stop gambling despite wanting to
- Experiencing guilt, shame, or regret after gambling sessions
Problem gambling is a recognised health condition, not a moral failing. Many thousands of people in Bangladesh and worldwide have successfully sought help and recovered. Reaching out for support is a sign of strength, and bajjie's team is here to help point you in the right direction.
6 Self-Assessment Checklist
The following checklist is adapted from internationally recognised problem gambling screening tools. Read each statement honestly and consider how frequently it applies to your gambling behaviour. If you answer "yes" to three or more questions, we strongly encourage you to use bajjie's responsible gaming tools or contact our support team.
Honest Self-Assessment — Answer Yes or No
This does not mean you are definitely experiencing problem gambling, but it does suggest it may be worth speaking to someone. Please consider activating bajjie's self-exclusion tool, setting strict deposit limits, or contacting one of the support organisations listed in the next section. You can also contact bajjie's support team at [email protected] — we are here to help, not to judge.
7 Support Organisations & Resources
If you or someone you know is struggling with problem gambling, the following organisations and resources can provide confidential support, counselling, and guidance. bajjie encourages all players to be aware of these services.
Gamblers Anonymous International
A global fellowship of people who share their experience and support each other in recovery from problem gambling. Meetings are available online and in many countries. Visit gamblersanonymous.org for more information.
National Mental Health Institute — Bangladesh
Bangladesh's National Institute of Mental Health (NIMH) in Dhaka provides psychiatric and psychological support services. If gambling is contributing to depression, anxiety, or other mental health challenges, seek professional help.
Kaan Pete Roi — Bangladesh Helpline
Kaan Pete Roi is a confidential emotional support helpline based in Bangladesh, staffed by trained volunteers. It provides a safe space to talk about personal difficulties including compulsive behaviours.
BeGambleAware (International Resource)
BeGambleAware offers comprehensive online resources, self-assessment tools, and a live chat support service for people experiencing gambling-related harm. Available at begambleaware.org.
Support for Family Members
Gam-Anon is an international organisation that provides support specifically for the families and loved ones of people with gambling problems. Visit gam-anon.org for resources and meeting information.
GamStop & Blocking Software
Tools such as Gamban, BetBlocker, and NetNanny can block access to gambling websites across all your devices. These tools complement bajjie's own self-exclusion programme and provide an additional layer of protection.
Whether you contact bajjie's support team or an external organisation, your enquiry is treated with complete confidentiality. You will never be judged, pressured, or discouraged from seeking help. Taking that first step is the most important thing.
8 Contacting bajjie for Help
bajjie's responsible gaming support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays. We are here to help you use our tools, discuss your options, or simply listen without judgement.
How to Reach Us
- Email: [email protected] — Subject line: "Responsible Gaming" for priority handling
- Live Chat: Available directly within your bajjie account dashboard at any time
- Response Time: Email responses within 2 hours (Bangladesh Standard Time, UTC+6); live chat typically within 5 minutes
What Happens When You Contact Us
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Your message is received and prioritised All responsible gaming enquiries are flagged as high priority and routed to a specialist member of our support team.
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A trained support agent responds Our agents are trained in responsible gaming best practices and will listen to your situation before suggesting options. No judgement, no pressure.
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We review your account together With your consent, we can review your recent activity, discuss patterns, and recommend the most appropriate tool — whether that is a deposit limit, time-out, or full self-exclusion.
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We apply the chosen measure immediately Protective measures are applied to your account in real time. We will confirm via email once any restriction or exclusion is active.
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We follow up For players who have activated self-exclusion or extended time-outs, our team may follow up periodically (with your permission) to check on your wellbeing and direct you to further support if needed.
All responsible gaming conversations with bajjie's support team are treated as confidential. Your account information and the details of any conversation you have with us will never be shared with third parties except as required by law. Please see our Privacy Policy for full details on how we handle your personal data.